Contact us

Questions, feedback or need more information?

Is your question not listed on any of our information pages or is something not entirely clear? Send an email to service@xakava.com. Please include your name, phone number and city of residence. Please share product photos if you are requesting after-sales service.

Customer Service - Business Hours:
Monday to Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday closed.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require an average of 3 to 7 days to fulfill your order before we ship it. Rest assured that we will do everything in our power to get your order to you as soon as possible! Once your order has been shipped, depending on your country or region, the estimated delivery time is between 14 and 30 days. Please note any holidays that may affect delivery times.
Q: What is the company's return policy?
A: After receiving your return and checking the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of your item to process your return or exchange.
Q: How can I contact you regarding my order?
A: You can contact us via email at service@xakava.com or by using the form on this page.